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Frequently Asked Questions

We use RegNow, a secure order processing facility widely used by software vendors.

We do not support the software advertised on this site directly, you will need to obtain support from the software author/s.

Customer Frequently Asked Questions

Why does "RegNow" or "Register Now" appear on my credit card bank statement?

RegNow is a reseller that provides secure online ordering to allow consumers to purchase products online that are created by software companies. Since RegNow is the company that processes the credit card transaction, their name appears on your statement.

Please lookup your order to find out more about the charge you are inquiring about.

Why do I need to "register" the free download?

Free downloads are provided by software companies for you to try a product before you purchase. These products will have limiting features, such as limited days of free use, allowing you to evaluate the software prior to purchasing it.

These are marketing techniques that are widely used with software companies that utilize the web for distribution, and provide you as a consumer an advantage. This allows you to know exactly what you are buying when you register, or buy, the registered version of the program.

Can I order and not use a credit card? I would prefer to pay by check, wire, or PO.

RegNow does offer ordering options in addition to payment online with a credit card. The offline ordering options they offer include by phone, mail, fax, wire, and PO (if applicable). Please note that utilizing one of these offline ordering options you will be required to pay an additional processing fee.

To place an order by mail, fax, wire, and PO (when applicable) use the online form and then choose one of these payment options found in the Payment Method section of the form. Once submitted online, the appropriate information will be provided to you in your web browser to send your payment to us off line.

What is the return/refund policy?

Each software company offering products through our service has their own return/refund policy. RegNow supports all return/refund policies of the software companies that they process orders for. You will need to contact the software company directly (their email address is in the emailed order confirmation) and inquire about their return/refund policy and process.

If you do not have the order confirmation, please contact us and follow the instructions. We will be happy to provide you with the software company’s contact email address and forward your request.

I received a refund for a product, but I don’t see the credit, why?

Once the refund has been processed, it will take about seven to ten business days for the credit to appear on your account. If the credit does not appear, please contact your credit card company and ask where they have posted the credit information. On numerous occasions, banks have posted information in a way that is unexpected.

I cannot find the product that I downloaded, what do I do?

The best way to know where your downloads are going is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window which shows you exactly where your download is being saved to on your computer.

If you do not remember where the file was saved to, you can search for files on your computer. The RegNow download URL looks something like this: http://www.regnow.com/download/9787662533-7362-003/file.exe. The very last section of this is the file name you want to search for. In the example URL, the file name is file.exe.

I need to download my product again and my download URL is expired, what do I do?

Please contact RegNow at orders@regnow.com. Once they receive your request, they will review the order and contact you.

If you have purchased the extended download service, the download URL will still expire. When you need to download again, please contact RegNow and they will reset the expiration date for the URL.

I would like to know if purchasing is a one time fee, monthly fee, or yearly fee.

In general, most products are a one time fee. However, each product we resell may be different, and may change at anytime. For detailed information about product pricing, please contact the author of the product directly for the accurate information. Please review the help file of the product, the website where the product was originally downloaded, or where you first heard about the product to find the correct support contact information.

What will this product cost me in my local currency?

RegNow processes transactions in USD, EUR, and GBP. We recommend that, if you do not use one of these three currencies, an online currency converter to find out the approximate cost in your local currency. Here are a few URL’s you can utilize (please note we cannot vouch for the accuracy of these sites because they are not associated with our company):

http://www.bank-banque-canada.ca/en/exchange.htm
http://www.x-rates.com/calculator.html
http://www.x-rates.com/

I require some help installing and/or getting the program to function correctly, can you help me?

RegNow is the ordering center, and we are not the best resource for technical help because we resell tens of thousands of products. The software company that owns the product will be able to provide you the technical support that you need. To find their support email, you can look a few places:

1. Review your emailed order receipt; it is located within that email.
2. Check within the help file and/or readme.txt file associated with the download. The support contact information is usually provided within the program for your ease.
3. Contact us and we can provide the appropriate contact information.

Is my order secure? I do not see https:// and/or the security icon in the bottom of the browser.

The first page of the order process will not be secure because there is no sensitive information collected on the product description and pricing page. The second page and rest of the order process is secure, and you will see the‘s’ added to http:// to create a URL that starts with https://www.regnow.com/...

If you are not comfortable ordering online with a credit card, you are welcome to choose an offline order option in the payment section of the order process. RegNow accepts mail, fax, wire, and PO (if applicable) ordering options in addition to ordering online. They also provide phone orders through our 24x7 order desk at 1-877-353 7297. Please note that all of the offline ordering options do have addition fees for processing.

What do I do if I closed my browser before printing the receipt?

You will receive the receipt you saw online in your email shortly after your order. It may take up to 30 minutes or more depending on your ISP’s mail servers. Please keep this receipt for your records!

I lost my registration information, what do I do?

Please submit a request to RegNow at orders@regnow.com. They will work with you to locate the order in their database and resend any applicable registration information.

Will I receive a disk/CD after my order?

Please review the software company’s website for these details in addition to the web based ordering pages. RegNow delivers 98% of the products sold in electronic form only. If there is a shipping option available it will be denoted on the ordering pages. If there is no mention of the opportunity to receive a disk/CD, expect to receive the product electronically.

How does your security work?

We user RegNow, who provide a secure ordering facility. They use a VeriSign certificate for Secure Socket Layer (SSL) transactions. VeriSign certificates offer strong RSA-based encryption for secure transactions and allow a wider variety of browsers to be used than with certificates from other companies. Netscape Navigator versions starting at 2.0 are supported as well as Microsoft Internet Explorer versions 3.0 and above. All of this means that your credit card information is sent directly to the credit card processor in a very secure manner, so that nobody else can see it. That protects you by ensuring that nobody but you and the credit card processor will see your card.

Is it safe to use my credit card on the Internet?

This depends on how carefully a site has worked to ensure your credit card information is kept secret. As explained above, we have taken great precautions to ensure that your credit card information is kept secret. RSA security is generally regarded as some of the strongest that is available -- please visit their site for more information. With the security precautions in place, your order is as secure as phoning an order into a mail-order software house.

Who am I buying the software from?

You are purchasing the software from RegNow, they specialize in providing quick and easy electronic transactions. For all the products listed on this site we act as a reseller for the software vendors that make the respective products. When you receive your credit card bill, it will show that you purchased from "Register Now!".

Customer Order FAQ

A: Email orders@regnow.com with a brief description of the situation or phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line). If you have an order number then please include it in your correspondence.

Q: I am having difficulties using the download link.

A: Email orders@regnow.com listing your order number and a brief description of the situation or phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line).

Q: I have not received the product that I ordered.

A: Email orders@regnow.com listing your order number and noting that you have not received the product or phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line).